Last updated: May 28, 2025

Your satisfaction is essential to us. This policy describes the conditions for returns, exchanges, and refunds of products purchased through our website [ www.aelinanail.com ].

1. Right of Withdrawal (Return)

According to European legislation (Directive 2011/83/EU), the consumer has the right to return their order within 14 days of receipt, without needing to state a reason.

Conditions for return:

  • The product must be unopened, in perfect condition, and in its original packaging.
  • Personal use items (such as semi-cured nail stickers) cannot be returned once opened , for hygiene and safety reasons.
  • You must contact us before sending the return for validation.

📩 Contact us: contato@aelinanail.com

2. Defective or damaged products

If your product arrives damaged or defective:

  • Please contact us within 7 days of receiving the item.
  • Send a photo of the product and the packaging.
  • We will replace the item at no additional cost or issue a refund.

3. Exchanges

Currently, we do not offer direct exchanges (e.g., different color/design). If you are not satisfied with your purchase, we recommend returning the product (if eligible) and placing a new order.

4. Refunds

After receiving and inspecting the returned item:

  • We will notify you by email.
  • If approved, the refund will be processed using the same payment method within 14 days.

5. Shipping costs

  • In cases of returns due to buyer's remorse, the shipping costs are the customer's responsibility.
  • In case of error or defect on our part, we will bear the costs.
  • Processing time:
    All orders are prepared with care and shipped within 2 to 3 business days after payment confirmation.
    Delivery time:
    After shipment, delivery time varies depending on the postal service's service and the destination of the package. The total estimated delivery time is 2 to 3 business days (fulfillment) + postal service shipping time .
    You will receive a tracking code as soon as your order is shipped, so you can follow each step until it arrives.
    Important:

    Delivery times may vary during peak periods (such as holidays and promotions).

    Make sure to fill in the address correctly to avoid delays or returns.

6. How to initiate a return

  1. Send an email to contato@aelinanail.com with:

    Order number
    Reason for return
    Photos (if applicable)
  2. We will reply with shipping instructions.
  3. Send the product to the address provided.
  4. You will receive the refund after validation.