Exchange and Return Policy

Last updated: 05/28/2025

Your satisfaction is essential to us. This policy describes the conditions for returns, exchanges, and refunds of products purchased through our website [ www.aelinanail.com ].

1. Right of Free Resolution (Return)

According to European legislation (Directive 2011/83/EU), the consumer has the right to return his order within 14 days of receipt, without having to indicate a reason.

Return conditions:

  • The product must be unopened, in perfect condition and in its original packaging.

  • Personal use items (such as semi-cured nail stickers) cannot be returned once opened , for hygiene and safety reasons.

  • You must contact us before sending the return for validation.

📩 Contact us: contato@aelinanail.com

2. Defective or damaged products

If your product arrives damaged or defective:

  • Please contact us within 7 days of receipt.

  • Send a photo of the product and packaging

  • We will replace the item at no additional cost or issue a refund.

3. Exchanges

We currently do not offer direct exchanges (e.g., different color/design). If you are not satisfied with your purchase, we recommend returning the product (if eligible) and placing a new order.

4. Refunds

Upon receipt and inspection of the return:

  • We will notify you by email

  • If approved, the refund will be processed using the same payment method within 14 days.

5. Shipping costs

  • In returns due to regret, shipping costs are the customer's responsibility.

  • In case of our error or defect, the costs will be assumed by us

  • Processing time:
    All orders are prepared with care and shipped within 2 to 3 business days after payment confirmation.

    Delivery time:
    After shipping, delivery times vary depending on the postal service provider's service and the package's destination. The estimated total delivery time is 2 to 3 business days (fulfillment) + postal transportation time .

    You will receive a tracking code as soon as your order is shipped, so you can track each step until it arrives.

    Important:

    • Delivery times may vary during high volume periods (such as holidays and promotions).

    • Please make sure you fill in the address correctly to avoid delays or returns.

6. How to initiate a return

  1. Send an email to contato@aelinanail.com with:

    • Order number

    • Reason for return

    • Photos (if applicable)

  2. We will respond with shipping instructions.

  3. Ships the product to the address provided

  4. You will receive the refund after validation