Refund Policy

Last updated: September 17, 2026

This policy applies to orders placed at aelinanail.com and shipped within the United States. The seller is Ocean Holdings LLC, doing business as ælina nail.

Returns

You may return unopened, unused nail sets in their original packaging within 30 days of delivery.
For hygiene reasons, sets that have been opened cannot be returned unless they are faulty (see below).
To start a return, email contact@aelinanail.com with your order number. We will reply with return instructions. Returns sent without contacting us first may not be accepted.
Return shipping for change-of-mind returns is paid by the customer. We recommend a tracked service.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as ordered, email us within 14 days of delivery with your order number and a photo of the item and packaging.
We will send a replacement or issue a full refund, at no cost to you.

Exchanges

We do not offer direct exchanges. Return the eligible set for a refund and place a new order for the design you want.

Refunds

Once we receive and inspect your return, we will email you to confirm.
Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit.
Refunds are for the amount you paid for the returned items, after any discounts. Original shipping charges are refunded only when the return is due to our error or a faulty item.

Lost or delayed orders

If your tracking shows no movement for 7 business days, or your order is marked delivered but has not arrived, contact us within 30 days of the ship date and we will help resolve it with the carrier.